Paradise Robotics - Shipping Information

Shipping Information

Thank you for considering a purchase from us. We strive for fast, top quality service.

1) We are an Authorized Reseller for all of our products. What does this mean? We work directly with the manufacturer or an Authorized/Official US Distributor.

2) Most orders ship directly from our stock. This ensures the fastest possible service. We ship directly from our suppliers when we happen to be out of something. Some large or less popular items may be “drop-ship” only. In this case, the item always ships directly from our supplier.

3) Most orders ship within 24 hours. If an order is delayed, it is usually due to one of the following reasons:

a) Your order may have been received just after we ran out of stock. Rather than make you wait for our next shipment, we will request shipment directly from the manufacturer. Manufacturers usually ship quickly, but since it is out of our control, we cannot guarantee shipment within 24 hours. Unless an item is backordered, the delay is typically only 1 day extra.

b) Your order may have been placed on a Sunday or Holiday. These orders ship the next business day. We ship Monday-Saturday, same day if the order is received before 3pm. Once the carrier has the item in their possession, it ships on their schedule.

c) Backordered and out of stock items are noted on product detail pages. Backordered means we have provided an order to our supplier but are unsure exactly when we will receive the item. Out of stock means we cannot get the item at this time, but we hope to have it again in the future.

4) We use the lowest cost shipping method. US postal service will be used on small sized items and small dollar amounts ($100 or less). Most other orders ship via Fedex Home Delivery. This service delivers Tuesday-Saturday. If you provide a business address, shipping will be via Fedex Ground (Monday-Friday). If you prefer UPS or US Postal Service shipping, please request this via phone, email or in the special instructions. Note, there may be a delay if additional fees apply.

5) Most orders will be left at your door. All orders over $300 may require an indirect signature (sign a notice from the shipper). This is required for major cities such as New York, Los Angeles, Chicago, Washington DC, Atlanta. Other destinations may or may not require an indirect signature (at our discretion). All orders over $1000 require a direct signature. A person at the residence must be present to sign for the item. Shippers make three attempts to deliver your order.

6) We do ship to Alaska, Hawaii, Puerto Rico and the US Virgin Islands and APO addresses, however, additional fees may apply. If we receive an order to one of these locations and we did not charge an applicable extra fee in the shopping cart, we will hold your order until we can acquire the extra shipping fee from you. Some items can be shipped to these locations via US Postal Service Flat Rate Box for no additional fee. We will use this service whenever possible, unless the item requires a signature.

7) Illinois Customers: Our shopping cart indicates “no cost” as the initial shipping estimate. However, there may actually be a shipping cost. The cart indicates the lowest cost method as the estimate. Since we allow store pickup, store pickup is the method selected by the cart (no cost). Some items do actually have a shipping cost. This will be shown on your final order summary. If you actually do want the store pickup option, you must contact us to make an appointment. Store pickup is by appointment only, except when you visit us at a local show.

8) We are sorry, we only ship to US addresses at this time. Many of our suppliers do not allow us to ship to other countries. Many of our products only use North American style plugs and voltage (110V). Certain products are so large shipping would be cost prohibitive outside the US. We expect we will offer international shipping in the future. Become a fan on our Facebook page and we will notify you when this occurs.